We are here to help

Our Blog

February 15, 2023

If you have the ability to, please contact us as soon as you can to lodge a claim:
contactus@ginsure.co.nz
06 878 9015 OR 06 388 1113
After hours:
Graeme: 027 245 8069
George: 027 5688 044
Sioned: 027 252 1858

In the meantime here are some tips:

Wait for the flood waters to subside then you can undertake some basic clean up activities and your insurer will support you with suitably qualified contractors as soon as they can.

House & Contents

Where water has entered your property from the roof or internal water system, it is likely that your carpets and furnishing will be able to be commercially dried and cleaned.
Where water has entered your property from the ground up, it is likely to be contaminated water so uneconomical to save. If you can, move carpets and soft furnishings out to dry (if weather permits). Disposal of these items will be confirmed in due course.
For items that can potentially be restored, store them in a safe place until they can be assessed.
If you have no power and your contents are ok, make sure you turn off all appliances at the wall until power is restored again.
Dispose of any perishable items such as refrigerated goods. If items are defrosting feel free to donate them. Ensure to keep photos and value of the food. Complete the Food loss schedule below.
Any work you have done, needs to be the minimum amount needed to prevent further loss or damage. Any land or engineer work must be referred to the insurer prior.
If your home has been damaged and your insurer agrees it is uninhabitable, your policy likely has cover for temporary accommodation.
For any damaged contents or food please use the following inventory schedules:
- Food Loss Schedule Form
- Schedule of Loss Form

You may have damage to your land, but not your home. There is some cover for this provided by EQC which is detailed in the following documents.

Vehicles:

If your vehicle has been submerged, do not drive it. Water damaged vehicles can sometimes lose function suddenly, and air bags can be deployed without warning. Your insurer can arrange to have it towed to be assessed.
Please remove any contents items before your vehicle is towed.
If you require your vehicle for medical reasons please get in touch so we can discuss next steps with you directly.

Commercial/Farm Assets and Buildings:

Where water has entered your property from an internal water system and caused damage, it is likely they will be able to be commercially dried and cleaned.
Where water has entered your property from the ground up, it is likely to be contaminated water. If a commercial buidling, you can move carpets and soft furnishings out to dry (if weather permits). Disposal of these items will be confirmed in due course.
Take photos of any perishable stock before disposing and complete the Food loss Schedule Form and for any damages to plant, contents and/or tools that are not repairable please complete the Schedule of Loss Form.
- Food Loss Schedule Form
- Schedule of Loss Form
For business’s that have business interruption cover please contact us to discuss further.

Find out if your insurance could work harder for you

Testimonials

Ideally we’d rather not be in a position to claim but it’s of great comfort to know that the insurance has worked as intended. As a side note we have found Graeme exceptional to work with.

Name withheld

We have found the team at Greenstone Insurance fantastic! They ensure that we have the correct insurance cover to protect our business. Our business insurance requirements are constantly reviewed and revised due to all different types of insurance needed in the construction industry. These needs are varied covering building insurance, public liability, vehicles and equipment and during that time we have had vehicle damage and the process of making a claim is made so easy and hassle free. Greenstone are efficient and helpful in every aspect. Their services and knowledge have proven valuable to our company and we would highly recommend.

Jason Smith, Smith Concepts – Rolleston, Christchurch

The reason we are with Greenstone Insurance is because of Nicki Gray. She is pleasant and cheerful at all times. Nothing is too big a problem. When issues come up suddenly, they are dealt with effectively and quickly. If she doesn’t know, she finds out. Nicki is an asset to Greenstone Insurance.

N & J Baxter, Taupo

George, it's time I went on record to state how pleased we are with the decision to put our insurance affairs in the very capable hands of Greenstone. Fron Graeme thru to Nicki, Diana & all the Greenstone staff we have always had prompt, professional & friendly service. Insurance is a cost most don’t like but an absolutely must have! Greenstone have always seen to it that we always get the best deal across the range of insurance products so essential in our business.

P May – Director – Manawatu Building Projects Ltd

My dealings with Greenstone Insurance (Nicki Gray) have been great. Nicki is always so helpful and always replies to our requests in a timely manner and provides an excellent service. I wouldn’t hesitate in recommending them to anybody looking for assistance with their insurance.

Nicky Retter

Our company requires confirmation of insurance in order to complete funding for our clients. Often there is short notice of this requirements yet prompt attention is necessary. We have found Greenstone Insurance service to be superb, professional and very timely. We always receive prompt responses when requests are made. We greatly appreciate and value the service Greenstone Insurance provides us with.

John McGillivray

I have never had dealings with an Insurance Company that provide such prompt efficient and effective service! However what I love the best is the ongoing great nature and friendliness of their team. It seems to be a great culture and they are a pleasure too deal with.

Carina Chambers

Thank you so much for your professional assistance with our Insurance needs. You have provided sound advice, prompt service and have been a pleasure to work with.

Our Blog

Our Blog